Proactive Chat Support

Fast, Reliable, and Efficient

One of the key highlights of MyNextHire’s ATS is its chat support system, which Tanaya oversees from 9 AM to 6 PM. With a goal to reply every chat query within 5 minutes, MyNextHire's customer support is designed to be

both responsive and effective.Tanaya explained that every query entered into the system is immediately notified to the support team, ensuring that no question goes unnoticed. The efficiency of this system allows the team to quickly address issues, whether it’s a question about the platform or a technical problem.

Training and Onboarding

A Key to Success

Tanaya emphasized the importance of the client onboarding process, where an Account Manager conducts training sessions for new clients. This training is crucial to making sure users are familiar with the platform’s features, and it sets the stage for smooth usage later on.
Part of the training focuses on how clients can get the most out of the chat support. Whether it’s navigating the dashboard or troubleshooting during recruitment cycles, clients learn how to effectively engage with MyNextHire’s support features.

The onboarding process ensures that the support team doesn’t just react to issues—they prevent them by equipping clients with the tools they need to succeed from day one.

Seamless Data Migration

Switching Made Easy

Switching to a new ATS can be daunting, but MyNextHire simplifies the transition. According to Tanaya, data migration is one of the smoothest parts of the process. Users can switch to MyNextHire without worrying about losing critical information or dealing with technical hiccups. This seamless process makes it easier for companies to adopt the platform, further enhancing the client experience.

This level of support minimizes downtime and ensures clients can hit the ground running as soon as they onboard with MyNextHire.

Addressing Client Concerns in Real-Time

One of the most common concerns clients have is related to notifications and query management. When clients have multiple queries at once, Tanaya and her team ensure that they are all addressed swiftly. In scenarios where there are multiple issues, the Account Manager works closely with the client to prioritize and resolve problems efficiently.

Client Success Story: Tanaya shared an example where a client was managing multiple recruitment campaigns simultaneously and was overwhelmed with issues. Through the chat support and additional help from their Account Manager, MyNextHire provided the necessary support to resolve all concerns within hours, ensuring that the client’s recruitment timelines were unaffected.

Why MyNextHire’s Support Matters to Clients

Customer support isn't just about answering questions—it’s about building long-term relationships with clients. Tanaya’s proactive approach to handling client concerns ensures that MyNextHire is seen as a partner in their success, not just a tool they use.

For companies considering an ATS, having a reliable, fast-acting support team like Tanaya’s can make all the difference. The ability to resolve issues in 5 minutes, combined with seamless onboarding, data migration, and ongoing training, positions MyNextHire as an essential platform for any organization looking to streamline recruitment.

Ready to Experience Proactive Client Support with MyNextHire?

If you’re in the market for an ATS that not only offers powerful features but also proactive, real-time support, MyNextHire is your answer. From seamless data migration to 5-minute chat resolutions, MyNextHire is designed to meet your company’s evolving recruitment needs without the headaches.

Want to learn more? Book a demo today and see how MyNextHire’s AI-driven ATS and responsive customer support can transform your recruitment process