Is Your ATS Delivering on UX? Symptoms of Poor Candidate Experience in Job Applications
Ruchi |MyNextHire | March 12, 2025
A candidate tracking system that is not very efficient might make both recruiters and candidates miss their goals. This can, in many circumstances, lead to disengagement and hamper suitable talent from joining your company. Recruitment automation should be smooth to prevent candidates from using an ATS that cannot work seamlessly in the process of hiring new staff.
So how can you tell if your ATS is the cause behind this? Here are some symptoms of having poor candidate experience and how an AI-first approach can change your entire recruitment process!
1. Application Processes That Take Too Long
Complex or time-consuming application processes are some of the worst signs of a bad candidate experience on an ATS that could be declining. This means that people might not want to fill out redundant forms, upload many documents, and enter the same information manually more than once.
When applying for a modern ATS, an updated form of recruitment process automation should be used. This type of automation auto-fills data to quicken the process, minimize data entry, and make applications as easy as possible for people to complete. So, if your current system lacks support for these tools, then it is time to consider changing it.
2. Lack of Communication and Candidate Engagement
Delayed data reflects the inefficiency Sporadic communication throughout the hiring process results in confusion and annoyance, among other things. All job seekers deserve timely feedback from the moment they apply until they get a successful placement, but unfortunately, most ATSs are not well-equipped for this.
MyNextHire’s advanced ATS, which heavily employs AI technologies, ensures continual candidate engagement by providing automatic updates on status, chatbot services as well as personal emails sent regularly. This keeps applicants informed about recent developments concerning their applications.
3. Poor Mobile Experience
Nowadays, job seekers require applications suitable for their mobile devices since everything happens online. Thus, if ATS solutions do not accommodate such needs, applicants’ efforts to apply on the go would be limited.
An AI-powered ATS such as MyNextHire can also provide candidates with a smart mobile experience, allowing for easy application submissions from any device with an internet connection. Using a system that is not responsive on mobile or awkwardly slow usually results in a poor ATS candidate experience.
4. A Disconnected Employee Onboarding Experience
One of the best ways to retain good employees is by providing them with an exceptional hiring journey that extends beyond just job offers into actual employee onboarding. In such instances, new hires might have difficulty filling out paperwork or even accessing compliance forms, among other things, when they join because their ATSs lack integration with onboarding tools.
An AI-first ATS like MyNextHire solves this problem through seamless recruitment-to-onboarding connections that guarantee smooth transitions from prospects into staff members. The absence of these features causes top talents to troop out and seek refuge in firms whose HR departments are more responsive.
5. A Bad User Experience for Recruiters
Unfriendly software that is hard to navigate and obsolete can decrease the efficiency and productivity of your organization’s recruiters. Simple tasks take them a long time to complete. Slow hiring processes, increased manual work, and high error rates are some consequences of a poor user experience for recruiters.
A new version of the ATS should have user-experience recruiter dashboards and AI-powered suggestions and use modern system integrations. Therefore, if your recruitment team finds the current ATS clumsy, so do candidates.
6. No Data-Driven Insights
Without insights from analytics and real-time reports, an HR recruiter loses an opportunity for growth. In this case, AI-based analytics that track trends in hiring process improvement, metrics for measuring candidate engagement, and decision-making should be integrated into recruiting workflow routines when implementing recruitment process automation.
MyNextHire provides data-driven solutions to streamline the hiring process when existing ATSs do not include tracking or analytics on their outcomes.
The Bottom Line
If your hiring process suffers from slow applications, poor candidate engagement, a frustrating employee onboarding experience, or an outdated user experience for recruiters, it’s time for a change. An AI-first ATS, like MyNextHire, resolves these issues through recruitment process automation, ensuring a seamless experience for both candidates and recruiters.
Schedule a demo today to see how MyNextHire can transform your recruitment process.
