When Action And Word, Both Speak Equally!

“Effective communication depends much more on your tone of voice and body language than the words you say.”

You all will be excited to know, now we have a change of themes!

 From arts and crafts, game/activities, and sports and fitness, we moved on to a new theme for our continuous learning sessions.

The way you request your favorite song to a singer, similarly, all of us put requests for special sessions now. The person will take it, picks it immediately!

Yeah, another new way to learn new and some of the old stuff out there. This time, it was our Digital Marketing Executive Prithashree Mitra’s chance to take up Yogita Nalkande’s request on Effective Communication.

The session started off with a question from Prithashree – why do we need effective communication. The team participated with a variety of answers ranging from response to do away with the risk of getting misunderstanding to understanding requirements of working in a team. The session was not just about lessons, but also had smaller activity session on the topics that came under effective communication. Points discussed were:

Ask Open-Ended Questions

Listening and asking the right questions or rather open-ended questions rather than talk in monosyllables is important to effective communication. It is very important to let the person know that you are interested in the conversation by asking open-ended questions and showing genuine interest to make the entire conversation lively and interesting. Prithashree got this point across by doing a small activity with a team member and showed off the different ways listening skills work.

“The ability to ask good open-ended questions is important for small talk with both strangers and old acquaintances alike.”

Body Language

Your body language is just as effective as your words are in communicating your feelings.

No matter what we speak or say, our body has its own of conveying our true feelings and plays an important role in the art of effective communication. And we almost do it unconsciously. Prithashree had two of the team members ask each other questions and then discussed the way their bodies communicated the words – one welcoming and the other not so welcoming.

Another example of body language as a means of effective communication was if we start imitating or mirroring some actions of the person in front and that creates a connection with that person.

Few of the team members were confused about how the mirroring works. Prithashree explained, it is the subconscious mind which plays this game. Our conscious mind doesn’t even understand why we are sensing a connection here. Well, we all have taken effective communication session at some point of time in our life. But this point was pretty new to all of us!

Empathy

To be a master in the art of communication, it is important to empathize with the other person by understanding how they might be impacted by what we have said. That is the key to effective communication.

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

Don’t Use Fillers

Fillers are well… just that….fillers. Words that we use such as like, um, eh, you know, etc. when we are not comfortable when communicating. These words take away the effect of strong communication and make it less valuable. It would be good to take a pause, think and then talk.

“Um… Uh… Like… You know… “

Just stop! Think! Talk!

We don’t need to answer immediately after someone asks us something. Take a pause for a while, process the information, then respond.

Vivek came up with a very good pointer in this topic. He suggested using some constructive lines instead of fillers, such as “let me think about it”.

Next was an activity in communication – passing the ball while asking questions and answering them without using fillers. All the questions and answers had to be related to the previous question. The person who used a filler would be considered out for the rest of the game. Well, though the session was itself a lesson, there were more lessons for the team. Also introspections about how everyone has changed over time when it came to effective communications. There were also some funny moments as the team shared some funny anecdotes of their use of fillers.

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